Common Return Questions
Exchanges vs Refunds?
•Requests for refunds due to fit will not be accepted. We can provide an exchange, though.
•Please be aware that exchanges may require an item to be manufactured again, and subject to the additional wait time.
•If you believe you are eligible for a refund, you may review our returns policy here:
What items are non-refundable?
•Free gifts or promotional items
Are there any charges for exchanges?
•There is no charge for an exchange
•Original shipping charges are non-refundable
•You are responsible for return shipping charges
•There are charges for returns, which can be reviewed here: https://thefoxtrotclothing.com/pages/returns-policy
How do I get an exchange?
•Enter your order number and email address in the fields above and click "Start a Return"
•Follow the on-screen instructions and select the items you want to return
•You will get a confirmation email with shipping guidelines
How soon will I get my exchange?
•Once your item is received and inspected, we will send you an email to notify you that we have received it.
•Your will be notified once your exchange item has been shipped.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.